Frequently Asked Questions

Help, I need somebody!

Most of the time, you just need a little push in the right direction. We hope our support page will help you get there. If not, feel free to Contact Us.

Click on the topics below for step-by-step instructions:
  • Forgot My Password
    • Navigate to —> Click “forgot?”:
    • Enter your email address and Captcha phrase on the Account Recovery page:
    • Click on the above secured link (i.e. only works once) to navigate to the Change Password entry page for access into HIPAA One:
    • Note: If you see this screen, repeat the above process for a new secured link:

  • Cannot Find My Completed Risk Analysis
    • Once the risk analysis is completed and the final report has been signed, the main Sponsor must add any participants back to the report as a “Reviewer” to access the Action Plan and work on risk items.
    • Click on the competed assessment from the main menu. Three buttons will appear for the Sponsor, click “Reviewers” option (third green arrow below):

    • Click “Add Reviewer”:
    • Click “Add Reviewers” to add each participant that needs to access the report. The Sponsor may also delete any participants here. Enter the participants name and email address per below:

    • Participant will receive email with invitation link, check “junk folder” if email does not appear in inbox. Link in email expires after 14 days.

  • Customize Reply To Email Address
    • Update organization’s reply-to email address by following these steps
    • Click on the globe icon while in Organizations:

    • Enter desired email address in the Proposed Value field then click “Update Organization” as displayed below:

    • Upon adding the email address successfully, screen should look like this:


  • Policies vs Employee Handbook
    • Use this guide to determine when to reference the employee handbook and when to use formal policies as required on the questionnaire for completing the security risk analysis:
    • Employee Handbook – The handbook is written with employees as the intended audience. As such, the document has a straightforward layout for easy referencing of company policies and procedures. Additionally, it is a vehicle for familiarizing employees with basic company policies and benefit programs, as well as the general expectations of the company, including acceptable and unacceptable behavior and disciplinary measures.
    • Company Policies and Procedures – Different than the employee handbook, PnP’s are more comprehensive and include details on every aspect on how the company conducts business around standards and regulations. Some procedures might be more detailed regarding how to follow those policies as well as the documentation needed to complete each process. A PnP’s manual is essentially a reference tool for managers and supervisors, not for employees at large. This tool is much more complete in detail than the employee handbook and should be used as “back-up” when more information is needed to explain a policy or when a deeper understanding of a process is desired. As an added benefit for management, the manual can contain references to federal and state laws that correlate to each policy. Managers and supervisors then have access to the rationale for the policies, thus providing them with assistance for enforcement. It may include forms, checklists, and sample documents to show administrators and managers how to handle specific workplace policies and situations.